Job Description:
Provide solution to customer queries via email or calls.
Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.
Operational responsibility re/ managing the incoming volume / queue to meet KPIs and taking appropriate actions (e.g. break scheduling, arranging for overtime etc.)
Desired Experience: Minimum 6 Months of BPO Experience(Mandate)
Qualification – Graduate (Mandate)
Willing to work in rotational shifts & 6 days a week.
Knowledge of MS Office is an added advantage.
Male and female both can apply.
Salary Range –
Salary – Full Timers Rs. 10K in Hand (English) (Male – 8am to 8pm Window(9 Hours Shift)// Female- 8am to 7 pm(9 Hours Shift))
Training Stipend- Rs.5000 in hand (For 30 Days- Class Room + OJT)